Digital Tools
The materials and links that can be found on this page have been grouped to help your practice understand how to effectively optimise digital tools for day-to-day working. These resources come from various providers and are tailored to support a range of access systems used by NCL practices.
Click on the accordions below to explore the learning materials and provider training platforms.
The Surgery Connect Academy learning platform provides access to a diverse range of interactive training resources that will transform your ways of working and optimise patient access.
The online learning platform offers the flexibility to learn at your own pace and convenience, employs interactive learning techniques to enhance engagement and retention of knowledge and gives you the opportunity to earn certificates for the training you undertake.
To learn more and to access the academy, please visit: Surgery Connect Academy – Getting the best out of Surgery Connect
Cloud-based telephony training for NCL practices
X-On ran a series of digital training webinars tailored for NCL practices on cloud-based telephony and the different features of the Surgery Connect. These can be accessed on the X-On website, using password: NCL-AOP-JDelves.
Optum Learn is a digital learning platform that provides primary care teams to the latest interactive training resources designed to improve and streamline your practice work processes.
With an Optum Learn account, you will have access to their library of virtual and interactive learning, and earn certificates for the learning you complete. Optum Learn is a CPD accredited learning provider.
Optum Learn is available to all primary care staff. To register for a free account, please click here and sign up using your:
Email address
First and last name
Organisation name
Role
What sector you work in
Optum Learn has a range of courses and webinars that will help support practices in their transition to Modern General Practice Access. Some recommended courses include:
Care Navigator
Quality Outcomes Framework (QOF)
Resource Publisher
For more information, please visit: www.optumlearn.com
Ardens Manager is a cloud-based data analytics tool designed to support GP practices in understanding and managing primary care needs and activities. With real-time dashboards, GP practices can easily track demand, optimise patient access, and ensure efficient healthcare service delivery.
The Ardens Manager learning portal offers a variety of webinars to help GP practices get the most out of the platform. These webinars cover everything from an introduction to the Ardens platform and its dashboards, to advanced topics like planning and prioritising appointments and services in accordance with national and local contract requirements.
Ardens Academy
Ardens Academy is a free online learning platform designed to help you improve your knowledge and get the most out of your Ardens tools. You can use the academy to learn at your own pace and receive certificates for the learning you complete.
For more information and to sign up for a free account using your nhs.net email address, please click here.
Ardens Searches and Reports Webinar
Ardens offers a comprehensive suite of searches and reports designed to support GP practices to streamline patient call and recall, manage populations, monitor performance, improve data quality, maximise income, and enhance patient safety.
Ardens ran this live 1-hour training webinar to support NCL practices in the use of these resources in November, focused on the Ardens search suite, particularly administration searches, such as registrations, appointments, and identifying data quality issues. A recording of the webinar is available to watch here.
Tips for maintaining your practice website
We have worked with Healthwatch Barnet and Digital Transformation Leads (DTLs) to create a quick reference guide for NCL practices. This guide offers practical tips on managing and maintaining your practice website.
The slides have been developed using guidance from NHS England and the NCL ICB Digital team and are intended to support practices in ensuring websites remain up to date.
For additional support with website development or maintenance, we recommend contacting your local DTL, IT support team, or website provider.
Supporting the use of the NHS App at your practice:
NHS England Digital team has information and resources general practice teams can use to help staff and patients understand the NHS App.
Click on the button below to access their introduction to the NHS account and NHS App video.
NHS England also provides downloadable information packs to support usage of the NHS App, click below to access these packs along with more information and resources.
If you are looking for general guidance and pre-recorded webinars on modern general practice access, please click the button below to access our Online Resources & Recorded Webinars page.