Modern General Practice
On this page you will find online resources and recorded webinars to support NCL practices transition to modern general practice access.
Scroll down to watch webinars and access the NHS England 'How to Guides'.
Webinars on Adopting Modern General Practice
The recorded webinars listed below are available on the NHS Futures platform and are designed to guide practices in adopting the modern general practice model.
To make access easier, our team has provided direct links to each webinar.
What is a Modern General Practice Model?
NHS England’s Primary Care Transformation team presents a webinar showcasing the benefits, need, and evidence of the Modern General Practice Model from an improvement perspective. The team also discusses available support and offers tips to help practices get started.
Navigating through the Modern General Practice Model – Guides and Support
NHS England’s Primary Care Transformation team presents a webinar on supporting practice teams in selecting areas for improvement related to the Modern General Practice Model. The recording will cover how to get started and provide support and top tips to facilitate change.
Improving the Online Journey - creating GP websites that work
This session will explore what makes an effective website. The webinar will cover the main reasons patients visit websites, how to ensure information is accessible, and key tips for optimising your practice website as part of an overall access solution.
Improving telephony journey
This session will explore improving telephony journey for patients and staff. The webinar will help practice teams make a start using cloud-based telephony (CBT) system and the data it can provide you with to make improvements to your patients access to care.
Care navigation: using Quality Improvement to embed care navigation
The webinar explores terminology related to care navigation and identifies barriers to its effective implementation in practices. The session will provide top tips and tools to help practices adapt their processes to support effective care navigation.
NHS Futures is a collaborative platform designed to support healthcare colleagues in connecting, sharing, and learning across boundaries. It is an excellent resource for various aspects of the Modern General Practice Access Model.
Some NHS Future Communities NCL practices can explore:
Primary Care Improvement Connect: Primary Care Improvement Connect - FutureNHS Collaboration Platform
Digital Primary Care: Digital Primary Care - FutureNHS Collaboration Platform
Community and Engagement: Futures for Communications and Engagement - FutureNHS for You - FutureNHS Collaboration Platform
Quality Improvement, Innovation and Transformation: Futures for Quality, Improvement, Innovation and Transformation - FutureNHS for You - FutureNHS Collaboration Platform
Workforce and Organisational Development: Futures for Workforce and Organisational Development - FutureNHS for You - FutureNHS Collaboration Platform
Recovering Access to Primary Care – NHS England
NHS England has produced a series of webinars and resources to help practices understand the Modern General Practice Model. A complete set of recordings and presentation slides is available. To access these materials, please click this link:
Note: You will need to register with NHS Futures to access the recordings and presentation slides.
NHS England has published several guides to support general practice teams step-by-step with different components of modern general practice:
How to improve care navigation in general practice: this guide will help practices to create or improve a single care navigation model or process so patient requests can be directed to the right staff member. This guide will also help practices to integrate online consultation, messaging and booking tools to their practice workflow.
This guide is accompanied by a skills matrix template tool.
How to align capacity with demand in general practice: this guide will help practices measure and understand patterns of patient contact and type of need to determine how much and what resource is needed to support the management of workload.
This guide is accompanied by the following tools:
How to improve telephony journeys in general practice: this guide will show how practices can shorten call queues, use call backs, recorded messages, signpost, keypad and voice options.
Creating usable and accessible GP websites for patients: this guide will show what improvements practices can make to their GP websites and apps to make it easier for patients to find and request the help they need.
How to improve care-related processes in general practice: this guide will support practices manage common processes more efficiently, including new and repeat prescriptions, recall and patient registrations.
If you are looking for guidance on how to optimise digital tools that support your practice day-to-day working, please click the button below to visit the Digital Tools Page.