North Central London Training Hub homepage

On this page you will find resources tailored to support your practice as it transitions to the modern general practice operating model. We regularly update our resource section, so remember to check back frequently for the latest updates and links.


Total Digital Triage

Total digital triage uses an online consultation system to gather patient information and streamline the triage process. This ensures that each patient is directed to the right person at the right time, based on their needs. For patients who prefer not to use digital platforms, the same process can be completed by administrative staff either in-person or over the phone, using the online template.

We have created the following resources to support NCL practices implementing and evaluating their triage models.

The action plan is a self-guided tool to help practices prepare for and implement a triage model. It is also a valuable resource for practices that already have a model in place and wish to review various aspects against baseline data to measure effectiveness.

The user guide explains the process for gathering data from various sources to support the ongoing evaluation of your practice’s triage model.

This video explains why the action plan was developed and how it can help you implement a triage model or review your current process. You can download the transcript below:


Recorded webinars

The recorded webinars listed below are available on the NHS Futures platform and are designed to guide practices in adopting the modern general practice model.

To make access easier, our team has provided direct links to each webinar.

What is a Modern General Practice Model?

NHS England’s Primary Care Transformation team presents a webinar showcasing the benefits, need, and evidence of the Modern General Practice Model from an improvement perspective. The team also discusses available support and offers tips to help practices get started.

Navigating through the Modern General Practice Model – Guides and Support

NHS England’s Primary Care Transformation team presents a webinar on supporting practice teams in selecting areas for improvement related to the Modern General Practice Model. The recording will cover how to get started and provide support and top tips to facilitate change.

Recovering Access to Primary Care – NHS England

NHS England has produced a series of webinars and resources to help practices understand the Modern General Practice Model. A complete set of recordings and presentation slides is available. To access these materials, please click this link:

Recovering Access to Primary Care Webinars - PCNs and Practices Support Hub - Integrated Care (future.nhs.uk)

Note: You will need to register with NHS Futures to access the recordings and presentation slides.

Improving the Online Journey - creating GP websites that work

This session will explore what makes an effective website. The webinar will cover the main reasons patients visit websites, how to ensure information is accessible, and key tips for optimising your practice website as part of an overall access solution.

Improving telephony journey

This session will explore improving telephony journey for patients and staff. The webinar will help practice teams make a start using cloud-based telephony (CBT) system and the data it can provide you with to make improvements to your patients access to care.

Care navigation: using Quality Improvement to embed care navigation

The webinar explores terminology related to care navigation and identifies barriers to its effective implementation in practices. The session will provide top tips and tools to help practices adapt their processes to support effective care navigation.

Demand and Capacity NHS England national series

This series of webinars will help practices gather the right data to gain a clear understanding of population demand and resource capacity, and how to work towards aligning the two.

NHS Futures Platform

NHS Futures is a collaborative platform designed to support healthcare colleagues in connecting, sharing, and learning across boundaries. It is an excellent resource for various aspects of the Modern General Practice Access Model.

Some NHS Future Communities NCL practices can explore:

Surgery Connect Academy

The Surgery Connect Academy learning platform provides access to a diverse range of interactive training resources that will transform your ways of working and optimise patient access.

The online learning platform offers the flexibility to learn at your own pace and convenience, employs interactive learning techniques to enhance engagement and retention of knowledge and gives you the opportunity to earn certificates for the training you undertake.

To learn more and to access the academy, please visit: Surgery Connect Academy – Getting the best out of Surgery Connect

EMIS Academy

EMIS Academy is a digital learning platform that provides primary care teams to the latest interactive training resources designed to improve and streamline your practice work processes.

With an EMIS Academy account, you will have access to their library of virtual and interactive learning, and earn certificates for the learning you complete. EMIS Academy is a CPD accredited learning provider.

EMIS Academy is available to all primary care staff. To register for a free account, please click here and sign up using your:

  • Email address

  • First and last name

  • Organisation name

  • Role

  • What sector you work in

EMIS Academy has a range of courses and webinars that will help support practices in their transition to Modern General Practice Access. Some recommended courses include:

  • Care Navigator

  • Quality Outcomes Framework (QOF)

  • Resource Publisher

For more information, please visit: https://www.emishealth.com/products/emis-academy

Ardens Manager Learning Portal and Academy

Ardens Manager is a cloud-based data analytics tool designed to support GP practices in understanding and managing primary care needs and activities. With real-time dashboards, GP practices can easily track demand, optimise patient access, and ensure efficient healthcare service delivery.

The Ardens Manager learning portal offers a variety of webinars to help GP practices get the most out of the platform. These webinars cover everything from an introduction to the Ardens platform and its dashboards, to advanced topics like planning and prioritising appointments and services in accordance with national and local contract requirements.

  • Access the Ardens Manager Learning Portal: Here

  • Register for the Next Live Webinar: Here

Ardens Academy

Ardens Academy is a free online learning platform designed to help you improve your knowledge and get the most out of your Ardens tools. You can use the academy to learn at your own pace and receive certificates for the learning you complete.

For more information and to sign up for a free account using your nhs.net email address, please click here.

Contact the NCL Training Hub PCARP team

For questions about the resources on this page, please reach out to the NCL Training Hub team via igpf.ncl-pcarp@nhs.net.

Additionally, we welcome practices interested in participating and sharing their experiences in transitioning to different aspects of the modern general practice operating model. Please email the team via igpf.ncl-pcarp@nhs.net