Change Management and Complaints Training Series - Session 1 - Change Management: Core Skills

This session introduces the foundations of effective change in primary care, helping teams understand why change affects us and how to build sustainability during times of uncertainty. It focuses on building shared language, increasing confidence, and acceptance of change as part of our work rhythms. There will be interaction and practical tools shared during the session.

Outline:

• Understanding the case for change in NHS primary care

• The psychology of change: how people respond and why

• Identifying barriers and challenges of changing environments 

• Developing Self-awareness and re-energising during after change

• Self-advocacy at times of change