Change Management and Complaints Training - Session 3: Managing Sickness Absence

This session supports leaders and line managers in navigating sickness absence fairly, consistently, and in line with NHS policy. It blends legal awareness with practical communication skills to help managers support staff while maintaining service continuity.

Outline:

· Early intervention and inviting supportive conversations

· Conducting return-to-work meetings effectively

· Managing patterns, triggers, and long-term absence

· Documentation, fairness, and reasonable adjustments

· Building a culture of wellbeing and prevention