Experience Based Design: Turning Patient and Staff Experience into Meaningful Improvement webinar

Join NHS Elect to learn more about Experience Based Design (EBD) a quality improvement methodology that helps healthcare teams gain an insight into the experience of care.

Using emotional mapping we will enable teams to understand what matters most to patients and staff. By capturing experiences at key touchpoints in the patient journey, EBD provides valuable insights that enable services to co-design improvements with service users and staff to deliver more person-centered care.