LMC Webinar - Complaint Handling

Effective processes in managing complaints for General practices. This course will provide an overview of the NHS complaints regulations and CQC requirements.

Cost: £95 per delegate (inclusive of VAT) for attendees from Londonwide practices. £120 per delegate (inclusive of VAT) for attendees from practices from other areas. 

Course Aims: This two and half hour course will examine the following areas:  

• what does an effective practice complaints policy consist of 

• receiving, recognising and investigating a complaint 

• the purpose of the NHS complaints regulations; undertaking a complaint investigation 

• CQC regulations for receiving and acting on complaints 

• the importance of maintaining a complaint record

Learning Outcomes: Delegates will leave with a greater understanding of the NHS complaints management process and how it can be applied consistently and effectively in primary care.

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