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Customer Service and Conflict Management training - multiple dates available!

This interactive web workshop been developed to support receptionists in General Practice to develop their skills and confidence to provide excellence in customer service and to help manage challenging conflict situations. The web workshop will help you create a vision of exceptional customer service and will also help you to manage conflicts that arise in General Practice.

At this workshop, attendees will consider the ways in which conflict may arise between staff members and the patients or their carers around access to services, treatments and other aspects of practices life and will consider and reflect on ways to manage this.

Upcoming dates and times:

How to register for this workshop:

  • Email Kerree Ahern, Programme Manager, Enfield Training Hub with the name of the staff member, their email and their role

  • Please note, if staff members were booked onto a previous course in July 2023, but did not give advance notice that they could not attend, they will not be allocated a place