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Administrative staff provide business support to clinical and non-clinical staff.

Example of administration roles include:  

  • Receptionist  

  • Clerk  

  • Medical Secretary/Personal Assistant  

  • Health Records Staff  

  • Care Navigator  

Administrative staff are usually the first point of contact between the patient and the general practice and therefore have to be well-organised and keep detailed records of patients and staff. Patients and other organisations need to be able to contact the NHS, to see or speak to the right person who can give them the help they need. In relation to this, the role of an administrator could be booking an appointment, getting advice or paying an invoice.  

Career Progression  

There are many ways administrative staff can progress their careers whilst at NCL. With support of your practice manager there are opportunities to train as :