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Personalised Care Training

To support clinicians and practices to deliver the new Locally Commissioned Service (LCS) for managing Long Term Conditions (LTC), the NCL Training Hub and NCL ICB is supporting two personalised care training offers:

1.Training Course – All Staff

We encourage all staff to compete the free e-learning courses on the Personalised Care Institute Website. Core skills, Shared decision making and Personalised Care and Support Planning here

The NCL Coaching for Health consists of 2 half-day sessions for all health professionals in general practice working in NCL. The training will be delivered via Zoom between January and March 2026.

It offers a coaching approach that enables health and social care professionals to empower patients and clients to take ownership of their health goals and, by working together, develop a commitment to achieving them.

Studies have shown that this collaborative approach increases the likelihood of positive behavioural and lifestyle changes, producing more effective patient self-management, particularly in long-term conditions.

The course will cover:

  •  An introduction to a coaching approach for behavioural change.

  •  Coaching skills for building openness, trust and willingness.

  •  Frameworks for structuring brief health coaching interventions.

  •  Setting effective goals with patients that encourage self-care.

  •  Shared decision-making and care planning techniques.

  •  Working with barriers and resistance to change (cognitive, emotional, behavioural).

  •  When and how to use coaching in different settings and in limited consultation times.

  •  Skills for challenging and dealing with difficult conversations.

The booking dates are as follows:

  • Cohort 1: Thursdays, 15th & 29th January (9:30 – 13:00)

  • Cohort 2: Mondays, 19th January & 2nd February (9:30 – 13:00)

  • Cohort 3: Mondays, 26th January & 9th February (9:30 – 13:00)

  • Cohort 4: Tuesdays, 27th January & 10th February (9:30 – 13:00)

  • Cohort 5: Thursdays, 12th & 26th February (9:30 – 13:00)

  • Cohort 6: Fridays, 13th February & 6th March (9:30 – 13:00)

  • Cohort 7: Mondays, 2nd & 16th March (9:30 – 13:00)

  • Cohort 8: Thursdays, 5th & 19th March (9:30 – 13:00)

  • Cohort 9: Wednesdays, 11th & 25th March (9:30 – 13:00)

  • Cohort 10: Thursdays, 12th & 26th March (9:30 – 13:00)

  • Cohort 11: Wednesdays, 18th March & 1st April (9:30 – 13:00)