General Practice Change Management Support Programme
We offer bespoke, hands-on support to help GP practices improve patient access, care for people with long-term conditions and digital transformation - delivered through a local borough team.
What we can support
Access - understanding demand, capacity, and exploring practical improvements that fit your team's needs
Digital - supporting effective use of digital tools and workflows
Long-term condition care - helping you deliver the Model of Care sustainably, embedding personalised care and meeting targets
How it works
Our approach is led by local clinical and non-clinical facilitators, using quality-improvement methods and peer learning that is tailored to you. We help practices find ways of working that reduce pressure and free up time in the long run.
Initially, support will focus on practices that need the most help in these areas, alongside a universal offer available to all practices. This is purely a support offer - not performance management or assurance activity.
Meet the team
The programme is led by a team from Haringey and Islington GP Federations and the Qualitas Consortium, with all NCL GP Federations providing local support and delivery.
Resources for practices
Resources for the programme team
The Operations Manual is the central reference guide for delivering the NCL General Practice Change Management Support Programme across North Central London. It sets out how the programme works, who is involved, and how structured, practical support is provided to GP practices and Primary Care Networks to improve access, digital capability, and long-term condition management.
Find out more
If you're interested, we'd suggest beginning with an informal conversation, in person or online, with no obligation to take anything further. Email nclicb.GPChangeManagement@nhs.net.
The programme will run until March 2027.