Emotional Intelligence Skills: developing your confidence as a supervisor
Emotional Intelligence (EI) is a key part of team productivity and a component supporting workforce retention.
In this chapter, we will explore how EI (Emotional Quotient (EQ)) can be incorporated as part of daily supervision, and steps to support supervisors to incorporate EI as part of their Personal Development Plan (PDP).
Learning outcomes:
Introduction to Emotional Intelligence/Quotient (EI/EQ)
How to recognise and manage emotions as a supervisor
The importance of social awareness and empathy within supervision
Incorporating EI into your supervision and Personal Development Plans (PDP)
Chapter resources:
The following resources are available to share with your practice team or to support you to work through the workshop learning:
A narrated slide deck on the chapter is available to watch or download, so you and your team can work through it at your own pace.
Workbooks with space to complete exercises and note your reflections on key concepts and reinforce learning; one in PowerPoint format to add your own responses, and one on PDF format which can be printed.
Case studies
NCL practices have provided feedback on how changes made relating to themes in this chapter have had a positive impact on supervision and multi-professional teamwork:
What needed to change (what needed improvement)? | What changes were made? Who led and supported change? | What were the results? How has this improved daily work at the practice / within the team? |
A structure for feedback on supervision. | Placing greater emphasis on feedback—both ad hoc and developing formal systems, including anonymised input from team members. | Feedback on supervision enables continuously improvement in the practice’s approach towards supervision. Developing emotional intelligence of the team has helped learners to better communicate their support needs and supported educators and supervisors to be more self-aware and reflect on the supervision they provide. |