Emotional Intelligence Skills: developing your confidence as a supervisor

Emotional Intelligence (EI) is a key part of team productivity and a component supporting workforce retention.  

In this chapter, we will explore how EI (Emotional Quotient (EQ)) can be incorporated as part of daily supervision, and steps to support supervisors to incorporate EI as part of their Personal Development Plan (PDP).

Learning outcomes: 

• Introduction to Emotional Intelligence/Quotient (EI/EQ) 

• How to recognise and manage emotions as a supervisor  

• The importance of social awareness and empathy within supervision 

• Incorporating EI into your supervision and Personal Development Plans (PDP) 

Chapter resources:

The following resources are available to share with your practice team or to support you to work through the workshop learning:

• A narrated slide deck on the chapter is available to watch or download, so you and your team can work through it at your own pace.

• Workbooks with space to complete exercises and note your reflections on key concepts and reinforce learning; one in PowerPoint format to add your own responses, and one on PDF format which can be printed.