Freedom to Speak Up
In NCL NHS Primary Care we want everyone to feel valued and respected at work and to know that their views are welcomed.
Our Freedom to Speak Up Guardians support staff to speak up when they feel that they are unable to do so by other routes. They ensure that people who speak up are thanked, that the issues they raise are responded to, and make sure that the person speaking up receives feedback on the actions taken.
I am Nyamka Marsh QN (Queen's Nurse) and PNA (Professional Nurse Advocate), a registered nurse and currently serve as the Clinical Lead for Freedom to Speak Up NCL, as well as the Bexley Training Hub Multiprofessional Education Lead & Practice Nurse. Throughout my career, I have always been an advocate for both staff and patients. I hope you will support me in creating a culture where speaking up is encouraged and where positive outcomes for both staff and patients are the rewards
Please contact me at nclicb.ftsu@nhs.net
NCL Freedom to Speak Up Guardian:
There is currently no dedicated staff member appointed to this role. At present, there is no confirmed timeline for recruitment or appointment. We will update this information as soon as we have more details, in the meantime if you need a FTSU Guardian please contact the NWL Team at NWL.SpeakUpGuardian@nhs.net
If you have a concern about a risk, malpractice or wrongdoing in your workplace, we hope you feel able and supported to raise it. In the first place, we encourage you to raise it internally, which gives us the best chance of addressing your concern.
The steps below provide a simple process for raising and escalating a concern should you need to. We are always happy to receive feedback about this process.
Step one
If you have a concern we hope you will feel able to raise it first with your immediate supervisor. This may be done face to face, over the phone or in writing.
Step two
If you feel unable to raise the matter with your immediate supervisor, for whatever reason, please raise the matter with the Practice Manager or GP Partner/Principal.
Step three
If these channels have been followed and you still have concerns, or if you feel that the matter is so serious that you cannot discuss it with any of the above, please contact our local Freedom to Speak Up Guardian.
